[Solved] How to access otrs html page? [closed]

Question

OTRS does not use pure HTML pages but it uses templates in what it calls .dtl format, which basically is valid HTML with placeholder tags which are rendered when accessing the pages.

The files are located in <OTRS DIRECTORY>/Kernel/Output/HTML/Standard/. The template for the customer login page is called CustomerLogin.dtl and is located in this directory.

The <OTRS_DIRECTORY> is dependent on your OS and installation. Most typically, on Linux, this would be /opt/otrs and on Windows it would be c:\OTRS\OTRS.

This said, for many changes to the Customer Portal, such as changing some of the text, or placing a logo, you actuallty don’t need to modify the templates at all but you can do this by changing the configuration via the web interface. Please read the documentation for this.

Also, starting OTRS version 3.4 which will be out this summer, OTRS will no longer use the home-brew ‘dtl’ templates but it will rather use Template Toolkit, a standard Perl templating engine, as its templating solution. This will mean the extension of the templates will change from .dtl to .tt then.

Accepted Answer

OTRS does not use pure HTML pages but it uses templates in what it calls .dtl format, which basically is valid HTML with placeholder tags which are rendered when accessing the pages.

The files are located in <OTRS DIRECTORY>/Kernel/Output/HTML/Standard/. The template for the customer login page is called CustomerLogin.dtl and is located in this directory.

The <OTRS_DIRECTORY> is dependent on your OS and installation. Most typically, on Linux, this would be /opt/otrs and on Windows it would be c:\OTRS\OTRS.

This said, for many changes to the Customer Portal, such as changing some of the text, or placing a logo, you actuallty don’t need to modify the templates at all but you can do this by changing the configuration via the web interface. Please read the documentation for this.

Also, starting OTRS version 3.4 which will be out this summer, OTRS will no longer use the home-brew ‘dtl’ templates but it will rather use Template Toolkit, a standard Perl templating engine, as its templating solution. This will mean the extension of the templates will change from .dtl to .tt then.