1. Restart Your Router:
The first and most basic step to take when you encounter the DNS_PROBE_STARTED error is to restart your router. This will reset the connection and may help resolve the issue.
2. Change Your DNS Settings:
If restarting your router doesn’t work, you can try changing your DNS settings. You can do this by going to your router’s settings page and changing the DNS server address to one of the public DNS servers such as Google’s 18.104.22.168 or Cloudflare’s 22.214.171.124.
3. Flush Your DNS Cache:
If changing your DNS settings doesn’t work, you can try flushing your DNS cache. This will clear out any old DNS information that may be causing the issue. To do this, open the Command Prompt and type “ipconfig /flushdns” and press enter.
4. Disable Your Firewall:
If flushing your DNS cache doesn’t work, you can try disabling your firewall. This will allow your computer to access the internet without any restrictions. To do this, open the Control Panel and go to the “Windows Firewall” section.
5. Reset Your Network Settings:
If disabling your firewall doesn’t work, you can try resetting your network settings. This will reset all of your network settings to their default values and may help resolve the issue. To do this, open the Control Panel and go to the “Network and Sharing Center” section.
6. Contact Your ISP:
If none of the above methods work, you may need to contact your internet service provider (ISP) for assistance. They may be able to help you troubleshoot the issue and get your connection back up and running.
You may run into a wide variety of issues when browsing the internet or trying to access a website. One of the most common is the DNS_PROBE_STARTED error message.
While inconvenient, this Domain Name Server (DNS) problem isn’t anything to panic about. You can use a handful of relatively easy, quick, and straightforward solutions to resolve the issue and get back to a smooth browsing experience.
In this post, we’ll explain what the DNS_PROBE_STARTED error means and its common causes. Then we’ll walk you through six methods you can use to resolve it. Let’s dive in!
Check Out Our Video Guide to Fixing the DNS_PROBE_STARTED Error
What the DNS_PROBE_STARTED Error Means
The DNS_PROBE_STARTED error message typically indicates an issue with your DNS or network. Most often, it means that your computer was unable to connect to a DNS server:
DNS, sometimes referred to as the phonebook of the Internet, is the system that lets people connect to websites using easy-to-remember domain names instead of hard-to-remember IP addresses. For example, it will convert an IP address such as 126.96.36.199 into a site name such as www.kinsta.com.
A DNS probe is a network diagnostic tool used to test the reachability of a given hostname or IP address. A DNS probe can also test the performance of a DNS server by measuring the time it takes for the server to resolve a given hostname.
There are various types of DNS-related errors that can occur. Other examples include:
DNS_PROBE_STARTED is an error message that indicates that the DNS probe failed to start. This can happen due to several factors. While DNS_PROBE_STARTED in Chrome is the most common occurrence, it can also happen in other browsers, including Microsoft Edge and Android browsers.
Common Causes of the DNS_PROBE_STARTED Message
There are a few common causes of the DNS_PROBE_STARTED message. Firstly, your DNS server may be down. This issue commonly occurs because of a misconfiguration of your DNS or network settings.
It could also be attributed to a problem with your network adapter or router. If you have antivirus or firewall software installed, it may be blocking DNS requests, leading to this error message.
How To Fix the DNS_PROBE_STARTED Error (6 Methods)
Now that we understand more about this error, let’s get into how you can resolve it. Below are six methods to use to fix the DNS_PROBE_STARTED error.
Note that for the following tutorial, we’ll be using Windows/Chrome since this is where you will most likely encounter this error. However, if you’re using a Mac device or another browser, you can follow the same steps by substituting the commands with the OS/browser equivalents.
1. Change Your IPv4/IPv6 DNS Address
The first solution you can try is changing your IPv4/IPv6 DNS address. Without getting into the nitty-gritty, these internet protocols have slight technical differences. While IPv6 is the newest version, IPv4 is still the most popular.
To get started, navigate to your control panel and click on Network & Internet > Network and Sharing Center. From the menu on the left, select Change adapter settings:
This will open the Network Connections window. Right-click on your network and then select Properties:
In the window that opens, click on Internet Protocol Version 4 (TCP/IPv4) from the list, then select Properties again:
Click on Use the following DNS server addresses. You can enter “188.8.131.52” for the Preferred DNS server and “184.108.40.206” for the Alternate DNS server:
When you’re done, click on the OK button to save your changes. Close all the windows, then try reaccessing the website to see if the error is still present. If the problem isn’t fixed, you can move on to the next potential solution.
2. Refresh Your DNS
DNS caching involves your OS/browser saving your recently visited IP addresses in a database. However, an outdated database can lead to network connectivity issues, such as the DNS_PROBE_STARTED error.
Therefore, the next method you should try to resolve this issue is to flush your DNS cache to refresh it. Open the Command Prompt. To do this, press the Windows key + R, type “cmd” into the Run box, and press Enter:
If you’re using macOS, you can navigate to Utilities > Terminal. In the command prompt window, type the following:
Press your Enter key. This will clear any incorrect DNS entries from your computer’s cache. Next, enter the following command:
This will renew your computer’s IP address. Finally, you can input:
Press Enter to run the command. This will register your computer’s DNS settings with your Internet Service Provider (ISP). You can type in “exit,” and press Enter to close the command prompt.
3. Clear Your Browser Cache and Cookies
If you’re still seeing the DNS_PROBE_STARTED error message, clearing your cache and cookies is the next method you can try. The exact steps for this process will vary depending on your browser.
For example, in Google Chrome, you can select the three vertical dots in the upper right corner, then navigate to More tools > Clear browsing data:
In the window that opens, you can select all three options under Basic. Then click on Clear data:
You can follow similar steps if you’re using a Mac device or another web browser. For detailed guidance, you can refer to our guide on How to Clear Cache for All Major Browsers.
4. Uninstall and Reinstall Your Network Driver(s)
Many issues can arise from outdated network drivers. One of them is the DNS_PROBE_STARTED error message.
Therefore, if you’re still seeing the error, you can try uninstalling and then reinstalling your network drivers through your Device Manager. In Windows, press the Windows key + R, then type “devmgmt.msc” into the Run box and hit Enter.
In the Device Manager window, click to expand Network adapters. Then right-click on your network adapter, and select Uninstall device:
Close the Device Manager window and restart your computer. Once your computer has restarted, open the Device Manager again and select your network adapter. Click on Action > Scan for hardware changes from the menu bar:
This will reinstall your network driver(s). Now try loading the website again.
5. Disable Antivirus and Firewall Software
Antivirus and firewall tools are important because they can safeguard you against various issues, including multiple types of malware.
However, if you’re still having trouble with the DNS_PROBE_STARTED error, your antivirus software may be blocking DNS requests. Therefore, you can try disabling it temporarily to see if that fixes the problem.
You can also temporarily disable your firewall. Alternatively, you may want to try adjusting its settings.
To check your firewall settings, open your control panel and type “control” into the search field, followed by your Enter key. Select System and Security, then under Windows Defender Firewall, pick Allow an app or feature through Windows Firewall:
In the next window, click on Change settings:
If your DNS client is not listed, you can add it by clicking on the plus (+) icon. When you’re done, select the OK button to save your changes.
6. Restart Your Router/Modem
Finally, the last method you can try is to restart your router or modem. This will reset the connection between your computer and DNS servers.
You can skip this step if you only see the DNS_PROBE_STARTED message in one browser, such as Chrome, but not in others, like Edge. In this scenario, the issue is likely with your browser settings rather than your network or internet connection.
After you power off your computer, router/modem, unplug them from the outlet(s) and wait a few minutes. Then turn on your router/modem and, after another minute or two, your computer.
Dealing with DNS problems can be a real pain, especially if you don’t know what’s causing the issue. However, if you come across the DNS_PROBE_STARTED error, you can take a handful of troubleshooting steps to resolve it.
As we discussed in this post, there are six methods you can use to fix the DNS_PROBE_STARTED error. If one does not work, then try the next one. You should be able to successfully resolve the issue using one of the methods above.
Do you want to switch to hosting that can help you quickly identify, troubleshoot, and resolve problems with your website? Learn how our application, database, and managed WordPress hosting plans, user-friendly MyKinsta dashboard, and Application Performance Monitoring (APM) tool can help!
Get all your applications, databases and WordPress sites online and under one roof. Our feature-packed, high-performance cloud platform includes:
- Easy setup and management in the MyKinsta dashboard
- 24/7 expert support
- The best Google Cloud Platform hardware and network, powered by Kubernetes for maximum scalability
- An enterprise-level Cloudflare integration for speed and security
- Global audience reach with up to 35 data centers and 275 PoPs worldwide
Get started with a free trial of our Application Hosting or Database Hosting. Explore our plans or talk to sales to find your best fit.