Zoom has changed the way online meetings take place. Zoom has become a popularly known name when it comes to video communication. The platform was initially released in 2012 and since then has garnered millions of users from around the world. The best thing about Zoom is that it can be accessed from the browser without the need of downloading its app. It also supports multiple devices including Windows PC, macOS, Android, iOS, and ChromeOS. Whether for official purposes or for a casual meeting, you can sign up on the platform and start operating it with the help of its simple user interface. Although, despite all the perks of Zoom, some users have complained about encountering Zoom says “You are not eligible to sign up for Zoom at this time” error. If you are one of these users and are looking for a solution to this error, then you have landed on the right page. In our today’s guide, we will be discussing Zoom not eligible to sign up error and the reasons behind it. Along with it, we will also help you with Zoom age verification and disclosing eligible age for Zoom. So, without delaying any further, let us start exploring different ways in which you can easily sign up for Zoom without the eligibility error.
How to Fix Zoom Says You Are Not Eligible to Sign Up for Zoom at This Time
Continue reading to know how to solve Zoom says “You are not eligible to sign up for Zoom at this time” error in detail.
Why does Zoom Says you are Not Eligible to Sign Up for Zoom at this Time?
For new users who are trying to sign up on Zoom, you must know that 16 is eligible age for Zoom due to security reasons. If you are above 16 in age and age restriction is not an issue for you, there might be a couple of other reasons that can lead to the said error, including:
- Browser settings can result in not being eligible to sign up on Zoom issues.
- If you are trying to access from a restricted country, the error can show up.
- Build-up browser cache on your device can also be one of the reasons.
- Certain extensions used by your browser can block access to Zoom.
How to Fix Zoom Not Eligible to Sign Up
When you are well aware of the reasons behind the sign-up error for Zoom, it becomes easy to fix them, like in this case. So, you can try some corresponding fixes that will help you to use Zoom without any restriction on your device:
Method 1: Bypass Age Restriction
Mostly, the reasons behind sign-up issues in Zoom occur due to Zoom age verification which is impossible to pass if you are under 16 years of age. Therefore, if you need to sign up on the platform to join a Zoom class meeting, you can ask someone older than you like your parents to sign up on your behalf. This will help you to bypass the age restriction policy on Zoom easily.
Method 2: Check Location Restrictions
Apart from Zoom age verification, the next thing that you should keep in mind is location restrictions. There are some countries that are blocked from accessing the Zoom app. Due to some regulatory reasons, you will not be able to sign up on Zoom if you are accessing the app from the following countries:
- North Korea
- Ukraine (Crimea region)
Method 3: Delete Browser Cache
Another possible reason behind your inability to sign up on Zoom can be the browser cache. The browser you are using to operate Zoom may have stored temporary files if you have visited Zoom before and were unable to sign up. These temporary files are primarily used to speed up the navigation process but, in this case, they are accessing the old information when you were not successful in using Zoom. So, you must clear all the cache from your browser (Chrome). If you don’t know how to do so, you can have a quick look at our guide on How to Clear Cache and Cookies in Google Chrome.
Method 4: Use Incognito Mode
Zoom says you are not eligible to sign up for Zoom at this time error can also be resolved by using incognito mode. Using a regular browser can disrupt your access to Zoom. Therefore, you must access the platform using a private browser or incognito mode. If you are using Chrome as a browser, check our guide on How to Enable Incognito Mode in Chrome to help you attempt the method.
Also Read: Fix Zoom is Unable to Detect a Camera
Method 5: Use Different Device or Browser
You can also try using a different device or browser altogether to fix the Zoom sign-up issue. For users who have received the error message regarding Zoom access, they have been able to resolve the issue using a different laptop or computer. You can also try a separate browser if you are using Chrome including Opera, Microsoft Edge, and others.
Method 6: Disable Browser Extensions
If you have installed browser extensions or ad blockers on your device, even they can become a reason for Zoom not eligible to sign up issue. Therefore, you must disable browser extensions on your device that are preventing you from completing registration. Follow the steps below to disable all your browser extensions before the registration attempt to solve Zoom age verification issue.
1. Launch Chrome browser on your desktop and click on the three-dotted menu towards the top-right.
2. Select More tools in the menu and then, click on Extensions in the next window.
3. Now, toggle off the extensions that are present in the Extensions window.
4. Repeat the process for each extension present and close the browser once done.
Also Read: Fix Zoom Error 1132 in Windows 10
Method 7: Reinstall Zoom
Another fix that can help you with the sign-up issue in Zoom is uninstalling and then reinstalling the application. Fresh installation helps in fixing in-app issues as well. So, you can attempt the re-installation process by following the steps below:
1. Hit the Windows key, type Control Panel, and click on Open.
2. Set View by > Large icons, then select Programs and Features.
3. Click on Zoom from the list and select Uninstall at the top.
4. After following the on-screen instructions to remove the app, restart the PC.
5. Now, launch a browser and Download Zoom for your Desktop.
6. Next, click on the ZoomInstaller file at the bottom.
7. Once the installation is successful, log in to your Zoom account.
Also Read: Fix Zoom Error Code 2008 in Windows 10
Method 8: Contact Zoom Support
If none of the methods seem to be working for you, you can try contacting Zoom Support to fix the sign-up issue. You can convey the issues you are facing to the professionals, and they will guide you well in resolving Zoom age verification issue.
Frequently Asked Questions (FAQs)
Q1. Why am I not eligible to use Zoom?
Ans. Eligibility issues while using Zoom are mostly seen when entering an incorrect date of birth. Also, you must clear the cache and cookies of your browser to resolve the error.
Q2. What is the eligible age for operating Zoom?
Ans. Due to security reasons, there is an age limit to using Zoom which is 16.
Q3. Can everyone sign up for a Zoom account?
Ans. Yes, anyone can sign up for a Zoom account if they pass the age criteria for registration on the platform.
Q4. Why is Zoom not letting me sign in?
Ans. Sign-in issues with Zoom occur if there is a problem with your password or the email address that you have registered with Zoom.
Q5. How can I sign up on Zoom as a student?
Ans. If you are a student and want to sign up on Zoom, you can use your school email address. On receiving a mail from Zoom to activate your account, launch your Gmail and select Activate Account.
We hope that our doc on Zoom says you are not eligible to sign up for Zoom at this time was successful in highlighting all the important facts about the error and different ways in which you can fix this situation. If so, let us know which method helped you the most by leaving your comments below. You can also send your queries and suggestions.