Fix Error Retrieving Information from Server RPC


Fix Error Retrieving Information from Server RPC

Google PlayStore is an online store for downloading apps and games for android. Similar to Microsoft Store on Windows and AppStore on iOS. Google Play store is used to download games from android. However, Android users report an issue while downloading apps, it is called Error retrieving information from server RPC. This error occurs only while downloading apps. So, if you are searching for how to fix Error retrieving information from server RPC S 7 AEC 0, you are at the right article. Continue reading the article to find out how to fix this error.

Fix Error Retrieving Information from Server RPC

How to Fix Error Retrieving Information from Server RPC in Google Play Store

  • Corrupt App Preference settings
  • Corrupt App cache and data
  • Corrupt Account information
  • Debit/Credit card information issues
  • Google Play update issues
  • Network settings issues
  • Incorrect date and time

Note: Since smartphones don’t have the same Settings options, and they vary from manufacturer to manufacturer hence, ensure the correct settings before changing any. The said steps were performed on the Moto g(8) Power lite phone.

Below we have given the troubleshooting methods to fix Error RPC S 7 AEC 0 in Google Play Store

Method 1: Clear System Apps Cache and Data

Sometimes a corrupt cache and data files stored in the device can cause an Error retrieving information from server rpc issue. So, you need to clear the cache and data to fix this. Below mentioned is a list of apps that you need to clear the cache and data.

1. Google Playstore

1. Swipe down the notifications screen from the home screen and tap on the Cog icon to go to Settings.

tap on cog icon

2. Tap on Apps & notifications.

tap apps and notifications. Fix Error Retrieving Information from Server RPC

3. Then, tap on SEE ALL 71 APPS.

Note: The number of apps installed varies from device to device depending upon the user’s installed apps and the manufacturer of the Android smartphone.

tap see all apps

4. Scroll down to Google Playstore and tap on it.

tap google playstore

5. Tap on Storage & cache.

tap storage and cache. Fix Error Retrieving Information from Server RPC

6. Finally, tap on CLEAR STORAGE and CLEAR CACHE, this will clear the cache and data files of Google Playstore.

tap clear storage and clear data

7. You will also need to tap on FORCE STOP on the app details menu.

tap force stop. Fix Error Retrieving Information from Server RPC

Also Read: Fix Google Play Authentication is Required Error on Android

2. Google Play Services

Google Play Services are responsible for managing Google Play Store, you can try clearing the cache and data of these services to see if it fixes the problem.

1. Go to your smartphone Settings.

2. Tap on Apps & notifications.

tap apps and notifications. Fix Error Retrieving Information from Server RPC

3. Then, tap on SEE ALL 71 APPS.

tap see all apps

4. Search for Google Play Services and tap on it.

tap google play services

5. Tap on Storage & cache.

tap storage and cache. Fix Error Retrieving Information from Server RPC

6. Finally, tap on CLEAR STORAGE and CLEAR CACHE.

tap on clear storage and clear cache

Also Read: 15 Best Google Play Store Alternatives

3. Download Manager

Since error retrieving information from server RPC is caused when downloading apps or games, you can try to clear the data and cache of the Download Manager also.

1. Navigate to Apps & notifications setting.

2. Then, tap on SEE ALL 71 APPS.

tap see all apps

3. Scroll down to Download Manager and tap on it.

tap download manager. Fix Error Retrieving Information from Server RPC

4. Then, tap on Storage & cache.

tap storage and cache

5. Finally, tap on CLEAR STORAGE and CLEAR CACHE.

tap clear storage and clear cache. Fix Error Retrieving Information from Server RPC

6. Tap on FORCE STOP on the app details page to stop the running service.

tap on force stop

7. After all of the processes above, exit Settings.

8. Now, Hold the power button for 2-3 seconds and tap on Restart.

tap restart. Fix Error Retrieving Information from Server RPC

Also Read: How to Fix Server Error in Google Play Store

Method 2: Remove and Add Google Account

Corrupt information on your Google Play credentials can also lead to an Error retrieving information from server rpc issue. This can be fixed by removing and re-adding your Google account. This will fix the corruption observed before.

1. Open your device Settings.

2. Scroll down and tap on Accounts.

tap on Accounts. Fix Error Retrieving Information from Server RPC

3. Now tap on your Account in use in Google Play Store.

tap an account

4. Finally, tap on the REMOVE ACCOUNT button to remove the account from your device.

tap remove account. Fix Error Retrieving Information from Server RPC

After removing, you need to add your account again to the device. Follow the below steps to add your account.

1. Tap on Google Play Store from the home screen.

tap on google playstore

2. Tap on Sign in present on the bottom right side.

tap sign in

3. Now, enter your Email ID and tap on Next.

enter email and tap next. Fix Error Retrieving Information from Server RPC

4. On the next menu, Enter your password and tap on Next.

enter passowrd and tap next

5. Tap on the I Agree button to accept the terms and conditions.

tap i agree. Fix Error Retrieving Information from Server RPC

6. In the next menu, tap on Accept to agree with Google drive to backup your files

tap accept

Also Read: How to Bypass Google Account Verification on Android Phone

Method 3: Remove Credit card from Account

If you use a credit card to purchase an app or a game from Google Play Store, you can try to remove the credit card from the play store since it can also cause an Error retrieving information from server RPC.

1. Swipe up the App drawer.

swipe up from the app drawer

2. Tap on Google Play Store.

tap google play store

3. Now, click on the profile icon on the top right side.

tap your profile icon on top right side

4. Tap on Payments & subscriptions.

tap payments and subscriptions

5. In the next menu, tap on Payment Methods.

tap payment methods. Fix Error Retrieving Information from Server RPC

6. Then, tap on More Payment Settings.

tap more payment settings

7. You will be redirected to an external link, open the external link with the google chrome browser.

tap on just once. Fix Error Retrieving Information from Server RPC

8. A list of credit and debit cards you have already added to the Google Play Store will be shown.

9. Click on the Remove button under the credit card to remove the card.

tap remove

10. Finally, reboot your android device and see whether the issue has been resolved.

Also Read: Fix Google Play Error Code 495 on Android

Method 4: Set Correct Date and Time

If the date and time of your device are set incorrectly, then Error retrieving information from server rpc can occur.

1. Launch the Settings app in your device.

2. Scroll down and tap on System.

tap on system setting

3. Then, tap on Date & time.

tap date and time. Fix Error Retrieving Information from Server RPC

4. Make sure the Use network-provided time is set to off.

use network provided time

5A. The date and time should be correct. If not then tap on Set date, enter the correct date and tap OK.

set the correct date

5B. Then, tap on Set time, and set the correct time as per your location and tap OK.

select correct time. Fix Error Retrieving Information from Server RPC

6. Disable the toggle for Automatic time zone.

disable toggle for automatic time

7. Tap on Select time zone, and make sure the time zone is set correctly.

tap automatic time zone

8. If not set correctly, tap on Region and select your country.

tap region

See if the Error still occurs.

Also Read: Fix Play Store DF-DFERH-01 Error

Method 5: Uninstall Play Store Updates

If clearing the app cache and data did not solve the issue for you, then you can uninstall the Google Playstore updates. Uninstalling the updates will restore Google Playstore to its default, in this state you can try and install apps to see if they fix Error retrieving information from server RPC S 7 AEC 0.

1. Go to the Apps & Notifications setting.

tap apps and notifications

2. Then, tap on SEE ALL 71 APPS.

tap see all 71 apps. Fix Error Retrieving Information from Server RPC

3. Then, tap on the Google Play Store app.

tap google playstore

4. Now, tap on three dots in the top right corner.

tap more

5. Finally, tap on Uninstall updates.

tap uninstall updates

Method 6: Reset App Preferences

Google Playstore needs special permissions such as internet access, background data access, etc, due to this it can cause an error with the internet and in turn the error. You can try resetting the app preferences to see if it fixes the issue.

1. Navigate to Apps & notifications  > SEE ALL 71 APPS.

2. Then, tap on three dots in the upper right corner.

tap three dots icon

3. Now, tap Reset app preferences.

tap reset app preferences

4. Finally, restart your mobile and see if it fixes error retrieving information from server RPC S 7 AEC 0 issue.

Also Read: How to Fix Google Play Store Errors

Method 7: Reset Network Settings

It is also possible that error RPC S 7 AEC 0 in Google Play Store shows up when there is a problem with the network connection. In this scenario, you can reset the network settings and see if it fixes the problem.

1. Go to the System settings.

tap on system

2. Now, tap on Reset options.

tap reset options. Fix Error Retrieving Information from Server RPC

3. Finally tap on Reset Wi-Fi, mobile and Bluetooth options to reset the network settings.

tap reset wifi mobile and bluetooth

Also Read: Fix Parse Error on Input $ on Android

Method 8: Factory Reset Device

In case none of the solutions mentioned worked for you and you would want to fix the error, the last resort is to perform a factory reset of your android device.

Note: Before your factory reset your Android, you have to back up all of your data. If you do not know how to back up your Android, follow our guide to Back Up Your Android Phone Data.

To factory reset your mobile, read and implement the steps in our guide to Hard Reset Any Android Device.

tap erase all data

Frequently Asked Questions (FAQs)

Q1. What causes Error retrieving information from server RPC?

Ans. It can be caused by an error in network connection, or account issues, read the above guide to learn more.

Q2. How to fix Error retrieving information from server RPC?

Ans. The most common fix is to clear the data and cache of Google play store, Download manager, etc. read our guide to learn more.

Q3. What app is related to this error?

Ans. Users reported the error occurs when downloading apps or games from the google play store. There is a possibility that the Google Play Store is encountering issues from other settings. Follow and implement our fixes in the guide above to fix the issue.

Recommended:

We hope that you fix error retrieving information from server RPC in Google Play Store using the methods given in this article. Feel free to reach out to us with your queries and suggestions via the comments section below. Also, let us know what you want to learn about next.

We create websites that stand-out in the crowd by making the optimum use of the WordPress features.

Contact

Company Name

Address