The screen goes black during calls is a common issue with Android smartphones. This issue can put you in an uncomfortable situation during a call, especially when you need to see something important on your phone. Many users realized that they received this issue after updating their Phone app and were not able to figure out how to stop phone from going black during calls. Generally, this issue is caused when the proximity sensor on your phone does not work properly. Sensor malfunctions can be caused by physical damage or a system bug. If you are someone who is experiencing this issue and don’t know how to stop my screen from blacking out on a call, this is the guide for you. In this guide, we will discuss reasons and methods to keep screen on during call Android devices. Continue reading to find methods to fix this issue.

How to Fix Android Screen Goes Black During Calls

There are various reasons why the screen goes black during calls on your device. Some of the possible reasons are mentioned here.

• Lag issues with your phone can cause this error on your Android device.
• If the Phone app is not working properly, you can run into this issue while having a call.
• Physical damage to your phone, such as a fall or a water spill, can cause the sensors to malfunction, resulting in this error.
• Bugs and errors with a third-party phone app can also cause this issue with Android devices.
• A faulty app update can also trigger this issue on your device.
• This problem can also be caused by out-of-date system software.
• Other underlying issues with your device can cause this error.

In the following guide, we will discuss methods to resolve the screen goes black during call on Android device issue.

Note: Since smartphones do not have the same settings options and they vary from manufacturer to manufacturer, hence, before changing any settings, double-check that they are correct. The following methods are from the Moto G60 smartphone.

Method 1: Restart Device

If your Android screen goes black during calls, it is always a good idea to restart your device to figure out how to stop phone from going black during calls. During calls, the screen frequently goes black, which can be caused by device lag or bugs. Restarting the device can help you with most of the minor Android issues that are caused by lags and bugs. You can check out the How to Restart or Reboot Your Android Phone guide to safely restart your phone.

Method 2: Force Stop Phone App

You should check with the Phone app to figure out how to keep screen on during call Android devices and try to resolve the application issues. If Phone App on your Android device is not working properly, you will find various issues while trying to connect to a call or while having a call. This problem can be resolved by stopping the phone application on your device.

1. Open Settings from the phone menu.

2. Now, locate and click on the Apps.

3. Here, tap on the See all apps button, and then select Phone.

4. Locate and tap on the Force stop icon.

Also Read: Fix System UI has Stopped Black Screen on Android

Method 3: Press Power Button

Generally, when a user wants to see the phone screen during a call, they will have to move their phone away from their ears. However, if the sensor does not work when you move your phone, you can try to see the screen by pressing the power button on your phone. The power button will activate the phone sensor, and you should be able to figure out how to stop phone from going black during calls.

Method 4: Check for Rugged Cases or Faulty Screen Protector

Sometimes the screen goes black during calls issue can occur due to the equipment you are using on your device, such as a phone case or a screen protector. If any of this equipment interferes with the proximity sensor of your device, it may lead to this error. Therefore, if you don’t know how to stop my screen from blacking out on a call, check your phone’s case to make sure that it is not obstructing the sensor that keep screen on during call Android. You can also check the screen protector on your phone for the same reasons. If the screen protector is causing the sensor to not work properly, you can remove it and replace it with a screen protector that is compatible with your device.

Method 5: Check for Physical or Water Damage

If you have recently dropped your phone or somehow spilled water on it, it may have been damaged. If your phone’s proximity sensor is damaged as a result of an impact, it will not function properly, and you may experience Android screen goes black during calls problems. Therefore, make sure that you have not caused any physical damage to your phone. If you spilled water on your phone, thoroughly inspect it for internal damage and sensor damage. If you notice any such damages, immediately take your phone to the nearest service center to get it repaired and figure out how to stop phone from going black during calls.

Method 6: Stop Using Third-Party Applications

Android devices allow users to give permission to a third-party application to work as the default phone app. There are hundreds of such applications on the Google Play Store that can be used to receive and make calls from your device. However, these applications may have bugs and other issues that cause the screen to go black during calls on your Android device. One of the best methods to figure out how to stop my screen from blacking out on a call is to stop using these third-party applications and switch to the Phone app as the default application for making or receiving calls and to keep screen on during call Android. You can set the Phone app as the default calling app by using the following steps:

1. Open Settings from the phone menu.

2. Here, locate and click on the App.

3. Under General Options, tap on Default apps.

4. Choose the Phone app from the list.

5. Select the Phone (System default) for the Default phone app.

Also Read: Fix Android is Starting Optimizing App 1 of 1

Method 7: Uninstall Phone App Updates

Google keeps updating the Phone app to improve its features. However, a new update may include bugs and cause errors like Android screen goes black during calls issue with your phone. If you are receiving this issue after updating your Phone app, you should consider uninstalling the update to figure out how to stop phone from going black during calls.

1. Open the Phone app from the settings by following steps 1 and 2 mentioned in Method 2.

2. Here, click on the three-dot menu button from the top-right side of the screen.

3. Select the Uninstall updates.

Method 8: Re-calibrate Proximity Sensor

Android devices allow users to test their hardware and also provide the tools to diagnose issues with the phone. If you are not sure about the status and health of the proximity sensor on your phone, you can try to use the CIT (Control and Identification Toolbox) utility on your phone to check the status of the sensor.

Note: Every OEM (Original Equipment Manufacturer) has a different code to access the CIT utility. Therefore, always make sure that you are using the correct code to access the CIT on your phone. If you are not sure, you can always Google your device’s name for its CIT code.

1. Open the dial pad and enter the CIT code.

Note: For the Moto G60 smartphone, the code is *#*#4636#*#*; if you are not sure about your CIT code, you can make a Google search for the same with your device’s name.

2. Once you successfully enter the CIT utility on your device, navigate to the Proximity sensor.

3. Bring your hands close to the phone screen to see the changes in the sensor values.

Also Read: Fix Phone Not Allowed MM6 Error

Method 9: Update System Software

If you are using old system software, it may cause various issues on your device. An outdated system software can cause your phone’s performance to suffer and cause a variety of random errors, such as Android screen goes black during calls error. If you continue to receive this error on your Android device, you can try to fix it by updating to the latest software update for your system. Check out the How to Manually Update Android to Latest Version guide to safely update the system software for your Android device and stop my screen from blacking out on a call.

Method 10: Perform Factory Reset

If none of the above-mentioned methods work for you and you continue to have the same issue with your phone, you may want to consider resetting your phone to the default settings. A factory reset of your phone will not only reset it to its default settings, but will also remove any bugs or viruses that may be causing the error on your device. You can check out the How to Reset Your Android Phone guide to find ways to safely perform a reset on your Android device.

Also Read: Fix Unfortunately Messaging Has Stopped Error on Android

Frequently Asked Questions (FAQs)

Q1. Why can’t I see my phone screen during a call? 

Ans. There can be various reasons for your phone’s screen not opening during a call, such as the improper working of the phone’s sensors or the lagging of the phone.

Q2. What should I do to resolve the dark screen issue on my Android device during a call?

Ans. You can use a few effective methods to resolve the dark screen during a call issue with your Android, such as uninstalling the Phone app updates or updating your phone’s system software.

Q3. How do you check the health of your phone’s hardware?

Ans. You can try to access the CIT utility on your phone to see the health of your phone’s hardware and the status of your phone’s sensors.

Q4. Can I uninstall the updates for my Phone app?

Ans. Yes, it is possible to uninstall an app update. Generally, when a new update includes bugs, users like to uninstall the update. You can uninstall Phone app updates from the settings.

Q5. How do I open the phone screen during a call? 

Ans. Generally, when a user needs to access the phone screen during a call, they just need to press the power button once.

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We hope this guide was helpful to you and you were able to fix Android screen goes black during calls issue on your phone. Let us know which method worked best for you. If you have any suggestions or queries for us, please let us know in the comment section.