If you own an iPhone or Mac, you might be quite familiar with this app called FaceTime. FaceTime app lets users blur their backgrounds, apply visual focus on them, and make the call experience worth it. It makes users feel that the person they are talking to is in the same room, avoids background sounds, and more. You can make a video or an audio call to your loved one with the FaceTime app. Many users have come across FaceTime video not working on Mac or FaceTime not working on iPhone issue. If you have also faced this any day, don’t worry! In this article, we will discuss how you can resolve this FaceTime not showing video issue.

How to Fix FaceTime Not Showing Video

We have discussed various methods to fix FaceTime not working issue, so keep reading the article to gain more insights on this issue and to discover the best method that works for you to fix this problem.

Why is FaceTime Not Working?

There are a number of reasons why are you facing facetime not showing video issue. Read the points discussed below to learn more about this:

• If you have set the date and time incorrectly on your device, you can come across this issue.
• Another reason is that if Apple services are down then FaceTime might not work.
• If FaceTime is not available in your country and if you have a weak internet connection, you can come across this problem.
• The camera and microphone not working properly and if your device is not updated, that can also cause the problem.
• Turning off FaceTime in the Content & Privacy Restrictions section might be the reason.

How to Fix FaceTime Not Showing Video?

To learn how to resolve FaceTime video not working on Mac and iPhone issue, follow the below-mentioned methods:

Method 1: Basic Troubleshooting Methods

Below are the easy-to-perform methods that you can use to get the FaceTime not showing video error on iPhone & Mac fixed before getting into complex solutions.

1A. Restart Device

Restarting any device will refresh the system and fix the issue if it is the minor one.

Option I: On iPhone

You can try to restart your device so that you can fix FaceTime not working on iPhone problem. When you restart then it would refresh your device from the glitches. You can read our article on How to Restart iPhone X.

Option II: On Mac

To resolve FaceTime video not working on Mac, you can restart your Mac. To learn how to do that, you can follow the steps mentioned below:

1. First, click on the Apple Menu icon from the top on your Mac.

2. Then, click on the Restart… option.

1B. Use Correct Contact Details

To fix the FaceTime video not showing issue, ensure that you are using the correct contact details.

• On your iPhone, navigate to Settings > FaceTime > You Can Be Reached By FaceTime At option. You can check your FaceTime contact details. Also, ensure that the person you are calling also does the same to ensure that you have the right details for them.
• On Mac, to check the details open the FaceTime app, and then click on FaceTime > Preferences from the menu bar. After that, check your contact details located in the middle of the Preferences window.

1C. Confirm FaceTime Software Compatibility

If your device is old or has an older model of the iPhone/Mac, group FaceTime might not work.

So, for Group FaceTime chats to work on your device, you need to have:

• iPhone 6S or iOS 12.1.4 or later
• Mac running macOS Mojave 10.14.3 or later

1D. Verify FaceTime Application Availability

You might come across FaceTime not showing video issue if FaceTime is not available in your country because it is not available all over the world. Moreover, it is also not available with all single-cell carriers.

You can have a look at the Apple Carrier Support page to ensure that FaceTime works in your country with your cell carrier.

Also Read: How to See FaceTime Photos

1E. Limit People in Group FaceTime Chat

In FaceTime, you can do a group video call with up to 32 people at one time. But if you have many people at a time on the call, it becomes tough to find who is causing the FaceTime issue.

So, in this case, prefer that you start with a one-to-one chat, and then add more people on call one at a time to figure out when the issue begins. If you are not able to make FaceTime call to anyone, there might be a problem with your internet connection or device, if one person is facing the issue, there is a problem on their side.

1F. Test Camera and Microphone on Your Device

If you come across FaceTime not showing video issue or other people are not able to hear or see you on FaceTime, ensure that the camera or microphones on your iPhone or Mac device are working properly.

• To check that, open the Camera app on your iPhone and record a video of yourself talking with the front-facing camera.
• On Mac, you can make use of the Photo Booth app to record yourself.

After you are done with recording yourself, play the recorded video to figure out if the audio and the video are working.

1G. Enable Camera and Microphone in FaceTime App

During the FaceTime call, ensure that you turn on your camera or microphone for that FaceTime call. If you have not enabled it, others will not be able to see or hear you.

Click or tap on the Microphone and Camera icon on your screen during the FaceTime call to turn your camera or microphone on and off.

1H. Wait for FaceTime System Status Uptime

Apple services sometimes experience technical issues, and if this is the case for you, you can monitor it by visiting the Apple System Status page. When Apple’s services undergo an outage, many essential features and services including Facetime stop functioning. To check if FaceTime is functioning well on the Apple System Status page, ensure that the circle located to the left of FaceTime is green.

Even if Apple’s System Status page shows that everything is fine, there can be some technical issue or an outage that is local to you. So, in this case, you can use the Apple Downdetector page to check the status.

Method 2: Toggle Wi-Fi Connection

A weak or sluggish Wi-Fi connection can also lead to FaceTime video not working on iPhone and Mac. So, you can try to fix the weak internet connection. You can toggle the internet connection on your devices to refresh it and fix the discussed error. 

Option I: On iPhone

1. Go to the Control Center.

2. Turn off the toggle for the Wi-Fi.

3. Wait for a few moments and tap on the Wi-Fi icon once again.

4. Connect to the desired network to see if you can now see the video on FaceTime.

Option II: On Mac

1. Click on the Wi-Fi icon from the top menu bar and turn off the toggle for the Wi-Fi option.

2. Wait for a few seconds and turn on the toggle for the Wi-Fi again.

Also Read: How Do I Fix Slow Internet on My iPhone

Method 3: Force Quit and Restart FaceTime App

You can try to force quit FaceTime app on your iPhone and Mac to fix the FaceTime not showing video issue. To force quit applications on both devices, follow the methods mentioned below:

Option I: On iPhone

1A. On iPhone X or the latest model of iPhone: Swipe upwards from the bottom and stop at the middle of your screen to see all the apps that you have used recently.

1B. On iPhone 8 or an earlier model of iPhone: Double-click the home button to see the apps you have recently used.

2. Next, close the FaceTime app from the recent apps tray to prevent it from running in the background to fix the FaceTime not showing video issue.

3. After that, relaunch the FaceTime app to see whether the issue is resolved.

Option II: On Mac

1. From the Mac keyboard, press and hold the Command + Option + Esc keys together.

2. Then, click on the FaceTime > Force Quit option.

3. After some seconds, open the FaceTime app again on your Mac to ensure that the issue is resolved.

Method 4: Re-Sign In to FaceTime

To learn how to sign out and sign in to your FaceTime app to fix FaceTime not working on iPhone & Mac issue, read the steps discussed below:

Option I: On iPhone

1. Open the Settings app on your iPhone.

2. Next, tap on the FaceTime option.

3. Then, tap on your Apple ID.

4. Tap on the Sign Out option.

5. After you have signed out, tap on Use your Apple ID for FaceTime and next sign in again using your Apple ID.

Option II: On Mac

1. Open the FaceTime app on your Mac.

2. Click on FaceTime > Preferences… from the top menu bar.

3. Then, click on the Sign Out option.

4. After you have signed out, enter your Apple ID details in the FaceTime window to Sign in again.

Also Read: How to Open Applications Folder on Mac

Method 5: Re-Enable FaceTime

You can temporarily disable FaceTime on your iPhone and Mac to resolve FaceTime not showing video issue. To make yourself familiar with how you can disable FaceTime on your device temporarily, abide by the steps discussed below.

Note: You will have to sign in to your Apple ID account again when you turn on this feature again.

Option I: On iPhone

1. Launch the Settings app on your iPhone.

2. Then, tap on the FaceTime option.

3. Turn off the toggle for the FaceTime option.

4. Wait for a few moments and turn on the toggle for the FaceTime option once again.

Option II: On Mac

1. Open the FaceTime app on your Mac.

2. Then, click on FaceTime > Preferences… from the top menu bar.

3. Then, uncheck the checkbox for the Enable this account option to turn off FaceTime.

4. After a few seconds, mark the checkbox next to Enable this account option to turn on FaceTime again.

Method 6: Set Date and Time to Automatic

Another method that you can opt for to resolve the FaceTime not showing video issue is by setting Date and Time to automatic. The date and time settings should be correct so that FaceTime functions well on your devices. To learn how to set a date and time, abide by the steps mentioned below:

Option I: On iPhone

1. Open the Settings app and tap on the General option.

2. Next, tap on the Date & Time option from the menu.

3. Turn off the toggle for the Set Automatically option.

4. After a few seconds, turn on the toggle for the Set Automatically option back.

Option II: On Mac

1. Navigate to System Preferences on your Mac.

2. Click on the Date & Time option.

3. After that, click on the lock icon located at the bottom left corner of your screen to unlock the permissions to make changes.

4. Then, enter your Mac password.

5. Mark the checkbox for the Set date and time automatically and apply the changes.

6. Switch to the Time Zone tab and mark the checkbox for Set time zone automatically using current location.

Also Read: 12 Bad iPhone Habits to Break Today

Method 7: Update OS

If you are not running latest software on your iPhone or Mac, you might come across FaceTime not showing video issue. So, try updating your iPhone to resolve that issue. Abide by the steps given below to update your iPhone and mac device to the latest version.

Option I: Update iOS

Note: Before updating your iPhone, ensure that you have a good internet connection.

1. Launch iPhone Settings.

2. Tap on the General option.

3. Next, tap on the Software Update option.

4. Tap on the Download and Install option.

Note: If a message appears asking you to temporarily remove apps because iOS needs more space for the update, tap on Continue or Cancel.

5A. If you want the update to occur immediately, tap on the Install option.

5B. Or, if you tap on Install Tonight and plug your iOS device into power before you sleep, your device will be updated automatically overnight.

Note: You are also given the option to install the software later by choosing to Remind Me Later.

Option II: Update macOS

1. First, go to System Preferences on your Mac.

2. Then, click on the Software Update > Upgrade Now option.

Method 8: Disable FaceTime Content Restrictions

Another method to resolve the FaceTime video not showing issue is by disabling FaceTime content restrictions. You can read the steps mentioned below to learn how to do that:

Option I: On iPhone

1. Launch iPhone Settings.

2. Then, tap on Screen Time > Content Privacy & Restrictions.

3. Then, tap on the Allowed Apps option.

4. Turn on the toggles for the FaceTime and Camera options.

Option II: On Mac

1. Navigate to System Preferences > Screen Time.

2. After that, click on the Content & Privacy option from the sidebar.

3. Next, click on the Apps tab and mark the checkboxes for the Camera and FaceTime options.

Also Read: How Do You Delete a Group on FaceTime

Method 9: Reset All Settings

Let’s see how to reset all settings on your iPhone to fix the FaceTime video issue:

1. Navigate to Settings > General menu.

2. Then, tap on the Transfer or Reset iPhone option.

3. Then, tap on Reset > Reset All Settings option.

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So, we hope you have understood how to fix FaceTime not showing video and FaceTime video not working on Mac with the detailed methods to your aid. You can let us know any queries or suggestions about any other topic you want us to make an article on. Drop them in the comments section below for us to know.