Streaming Netflix on your Sony smart TV is one of the best ways to enjoy your favorite Netflix original movies and TV shows. Netflix’s library includes thousands of popular TV shows, movies, and some of the most popular Netflix original shows. However, sometimes you may come across Netflix not working on Sony Smart TV issues while trying to stream shows. This issue can be due to various reasons, such as a bad network connection or other issues with the Netflix app or your Sony TV. Sometimes, you may also see Sony TV Netflix stuck on loading screen. In this guide, we will discuss the reasons for this issue and how to fix them. We will also discuss how to update Netflix on Sony Smart TV.

How to Fix Netflix Not Working on Sony Smart TV

There can be various reasons for Sony TV Netflix not working black screen issue; some of the possible reasons are mentioned here.

• A bad internet network connection can cause this issue with the Sony Smart TV.
• Improper loading of the Sony Smart TV or glitches can also cause this issue.
• Server issues with Netflix can cause this issue.
• Geographical restrictions with Netflix can also cause this issue.
• An outdated software framework can also cause this issue.
• Improper network connections can also cause this issue.
• Improper loading or glitches with the Netflix application can also cause this issue.
• Corrupt cache data stored can also cause this problem.
• Improper Netflix settings can also cause this issue.
• Improper Netflix settings can also cause this issue.

In the following guide, we will discuss methods to fix Netflix not working on Sony Smart TV issue.

Method 1: Troubleshoot Network Issues

One of the most common reasons for Netflix not working on Sony TV is a poor network connection. If you are having trouble with a weak and unstable network connection, you may have trouble connecting and streaming the Netflix app on your Sony Smart TV. Therefore, the first step that you should consider to fix Sony TV Netflix stuck on loading screen issue is to fix the network issues that may be causing the issue. Continue reading to learn how to reset Netflix on Sony Bravia TV.

Step I: Restart WiFi Router

If you can’t figure out why Netflix isn’t working on your smart TV, you should consider checking your WiFi router. Fixing WiFi connections is one of the first methods that you can try to fix Sony TV Netflix not working black screen issue. Generally, network and application connection errors on the Sony Smart TV are caused by incorrect WiFi router connections. Therefore, if you are having trouble connecting to Netflix on your Sony Smart TV, make sure that you have connected your router properly. Continue reading to figure out how to update Netflix on Sony Smart TV.

1. Long press the Power Button on the WiFi router.

2. Once the WiFi is turned off, unplug the router from the main switch.

3. Wait for a few minutes, reconnect the cable, and turn on the WiFi router.

Step II: Increase Network Speed

If the Sony TV Netflix crashing issues were not caused by the router, then the problem could be because of your internet provider. You can try to check with the internet service to make sure you are getting strong network connections. Also, always make sure you are subscribed to or have an active internet plan on your devices. If you continue to experience a slow internet connection and can’t figure out how to fix Sony TV Netflix stuck on loading screen issues, you should check out the Slow Internet Connection? 10 Ways to Speed up your Internet! Keep reading to learn how to reset Netflix on Sony Bravia TV.

Method 2: Power Cycle SONY Smart TV

Sometimes, Netflix not working on Sony smart TV issues are caused by Sony TV glitches. Just like most software issues, one of the first troubleshooting options to fix Netflix not working on Sony TV is to perform a power cycle of the device. The easiest method to fix the Netflix not connecting to the Sony Smart TV issue is to restart the entire TV. You can follow these simple steps to perform a power cycle on your Sony Smart TV to figure out Sony TV Netflix not working black screen issue.

1. Long-press the Power button on your TV for a few seconds.

2. Wait for a few minutes.

3. Finally, turn on your Sony Smart TV.

Keep reading to learn how to update Netflix on Sony Smart TV.

Also Read: Fix Netflix Not Working on LG Smart TV

Method 3: Wait for Netflix Server Uptime

One of the major reasons for the Sony TV Netflix app crashing issues with your Sony TV is that the Netflix app servers are down at that moment. A server-down situation can stop all the app’s functions for some time without any prior alert for the same. In this case, you can’t do much to fix the Netflix not working on Sony TV issue. Since this is a technical issue, you will just have to wait until the server issues are resolved by Netflix. If you want to make sure that the issue is caused by Netflix servers and not your device, you can download the Netflix app on a different device to see if it’s working fine. If the Netflix app is not working on other devices, then the Netflix connection issue with the Sony Smart TV is caused by a server issue. You can also check the server status from different server tracking platforms, like Downdetector. Keep reading to learn how to fix Sony TV Netflix stuck on loading screen issue. Also, continue reading to learn how to reset Netflix on Sony Bravia TV.

Method 4: Use VPN Service

Often, Netflix not working on Sony TV can be due to geographical restrictions on the Netflix app. If access to Netflix is restricted, you can try to use a VPN service. If you don’t know much about VPNs, you can check out What is VPN? How it Works? guide to know everything about VPN, and how to use it to fix Sony TV Netflix not working black screen issue.

Also Read: 5 Netflix Proxy Detected Error Fix

Method 5: Update Sony Smart TV Firmware

If the firmware on your Sony Smart TV is outdated, it can cause various issues, such as Netflix not working on Sony Smart TV. You can try to check for Sony Smart TV firmware updates to figure out why Netflix is not working on the TV. Keep reading to figure out how to update Netflix on Sony Smart TV.

1. From the TV remote, select the Help (?) icon.

2. Now, navigate to Customer Support.

3. Then select Software Update.

4. Here, select Network.

5. Finally, select Yes when asked to download or install the update.

Note: Your Sony Smart TV must be connected to the internet to update the firmware.

Method 6: Reset Network Connection

If the previous methods do not help, you can try to reset the network connection on your Sony Smart TV. You can follow these simple steps to reset the network connection.

1. Press the Home button on the remote.

2. Now, go to Settings.

3. Here, go to System Settings.

4. Here, select Set Up.

5. Now, select Network.

6. Finally, select Refresh connection.

Also Read: How to Fix Netflix Error Code M7111-1101

Method 7: Restart Netflix App

If you continue to have Netflix not working on Sony Smart TV, you can try to restart Netflix on your Smart TV to fix the issue.

1. Press and hold the Home button.

2. Wait for the task switcher to appear.

3. Here, select the Netflix app in the task switcher.

4. Now, press the down or the Enter button on the remote.

5. Now, select OK to confirm the action.

Method 8: Clear Netflix App Cache

One of the most common reasons for this error is corrupt cache data with the Netflix app on your Sony Smart TV. You can follow these simple steps to clear the cache.

1. On your Sony Smart TV, select the Settings icon.

2. Here, select Apps.

3. Now, select See all apps.

4. Here, Show system apps.

5. Under System apps, select the Netflix app.

6. Now, select clear cache, then select OK.

7. Here, select Clear data, then select OK.

8. Select CLEAR ALL DATA, and then select OK.

Also Read: Fix Unexpected Error on Netflix

Method 9: Reset Netflix App

One of the effective methods to fix this issue is to reset Netflix on the Sony Smart TV. If you are not sure how do I reset Netflix on your Sony smart TV, you can follow these simple steps.

1. Press the Home button on the remote.

2. Here, navigate to Apps > Settings > Applications > Manage Applications.

3. Now, select Netflix from the list of apps.

4. Here, select Clear Data and then select OK to confirm.

Method 10: Reset Sony Smart TV

If none of the previous methods work, you can consider resetting the Sony Smart TV. You can follow these simple steps to reset your Sony Smart TV.

1. Press the Home button on your TV.

2. Here, select Settings.

You can perform any of the following three steps to reset your Sony Smart TV to fix Sony TV Netflix not working black screen issue, depending on your Smart TV model.

• System > About > Reset > Factory data reset > Erase everything > Yes.
• Device Preferences > Reset > Factory data reset > Erase everything > Yes.
• Storage & reset > Factory data reset > Erase everything > Yes.

Frequently Asked Questions (FAQs)

Q1. Why is Netflix not working on the Sony Smart TV?

Ans. There can be various reasons for you not being able to play Netflix on Sony Smart TVs, such as a bad internet connection or corrupt cache data.

Q2. How do I fix Netflix not working on my Sony Smart TV?

Ans. You can try various methods to fix the Netflix not working issue on your Sony Smart TV, such as resetting the network connections and performing a power cycle on your Smart TV.

Q3. How do I clear cache data on my Sony Smart TV?

Ans. You can clear the Sony Smart TV cache by navigating to the Sony Smart TV settings.

Q4. Can I use Netflix on my Sony Smart TV?

Ans. Yes, you can install and play Netflix on your Sony Smart TV to watch your favorite TV shows and movies.

Q5. Can I reset my Sony Smart TV to fix the Netflix not working issue?

Ans. If none of the other methods fix the Netflix not working issue, you can try to fix it by resetting the Sony Smart TV.

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We hope this guide was helpful to you and you were able to fix Netflix not working on Sony Smart TV issue. Let us know which method worked for you. If you have any suggestions or queries for us, please let us know in the comment section.