Owing to the widespread usage of the Roku device, it has been considered one of the major options for streaming media content on your TV. Another service that has gained high popularity is the Disney Plus Hotstar service. Owing to the massive library on the service and the rise of the OTT platform, this has been a reigning service. Most of the users like to stream the Disney Plus content on the Roku device. However, there is one major issue in using the two services together. This issue may be called the Disney Plus protected content error. There might be a few glitches or issues in the Roku device or the Disney Plus service and the protected content license error may appear on the screen. To fix the issue of Disney Plus not working on Roku device, you can read the methods given in this article.
How to Fix Disney Plus Not Working on Roku
The possible causes for which the Disney Plus app may not work on the Roku device are listed below in this section.
- Unstable Internet Connection- The Internet Connection might be unstable and may not support the Disney Plus app on your Roku device.
- An issue with Cache Files- The numerous cache files on the Disney Plus app may cause the issue on the Roku device.
- Incompatible Roku device- The Roku device may be incompatible with the Disney Plus service and the Disney Plus may not work on the device.
- Outdated versions- The Disney Plus channel or the Roku device may be outdated and you may experience the issue in using the Disney Plus channel.
- Hardware issues with Roku device- There might be some issues with the Roku device and the device may be configured incorrectly. In other cases, the peripheral devices connected to the Roku device may cause the issue.
- Server Issues- The servers of the Disney Plus app and the Roku device may be down or in maintenance.
What is Disney Plus Protected Content?
The Disney Plus Protected Content License error may occur for all the users with a premium membership. The error may occur due to a few reasons and is displayed as error code 42 or error code 73. The error may occur if the service takes the show you are streaming on the device fails in the protected license. This error may be a major reason for which the Disney Plus service may not work on your Roku device. You can use the link given here to know more information on the Protected content License error on the Disney Plus app and fix the issues on the Roku device.
Method 1: Basic Troubleshooting Methods
The first method to fix the issue of Disney Plus not working on Roku device is to try the basic troubleshooting methods given here. If there are minor glitches on the Disney Plus service, it may be cleared with a few tweaks on the settings.
1A. Try Streaming Another Show
The issue might be with the particular show you are trying to stream on the Roku device. Try streaming another show on the Disney Plus channel and check if the issue is rectified.
1B. Check Roku Device Compatibility
If the Roku device is incompatible with the Disney Plus app, you may experience this issue. Follow the steps to find out the model number of your Roku device.
1. Open the Home menu using the Home button on your Roku remote.
2. Select Settings option.
3. Select System option.
4. Select About and note the model number in the result.
The following models of the Roku device are compatible with the Disney Plus Channel and any model other than those in the list may cause the issue.
- All the latest Roku TV and Roku device models,
- Roku Express and Roku Express+,
- Roku 1, Roku 2, Roku 3, and Roku 4,
- 4K Roku Ultra, Roku Ultra LT, and Roku LT (2700X),
- Roku Streaming Stick and 4K Roku Streaming Stick+, and
- 4K Roku Premiere and 4K Roku Premiere+.
The following methods can be used to fix the basic hardware issues on your TV and Roku device.
Also Read: Fix Roku Keeps Restarting Issue
1C. Connect Directly to your TV
If you have plugged your Roku device into an external A/ V system instead of the port on your TV for display you may experience the Disney Plus protected content error.
1. To fix the issue of Disney Plus not working on Roku device, unplug the Roku device from the external A/ V system.
2. Plug the Roku device directly into the ports on your TV.
1D. Power Cycle your TV
Another method to fix the issue on the Disney Plus channel on the Roku device is to power cycle your TV.
1. Press Power button on your TV to turn it off and unplug all the cables connected to it.
2. Unplug the TV from the power outlet and re-plug it after 60 seconds.
3. Turn the TV on using the Power button and re-plug all the cables to the ports on the TV.
1E. Restart Roku Device
Another method to fix the issue on the Disney Plus channel is to force restart the Roku device.
1. Open Home menu using the Home button on your Roku remote.
2. Select Settings option.
3. Select System.
4. Select System update.
5. Select System restart.
6. Select Restart.
The following methods can be used to check and fix the issues with the Internet connection of your Wireless Router. With the results, you can alter the Internet connection and stream the content on the Disney Plus channel easily.
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1F. Power Cycle your Wireless Router
The issue of Disney Plus not working on Roku device can be resolved using this method. You can power cycle or reboot your Wireless Router to fix the issue with the Internet Connection.
1. Press Power button on your Wireless router until it turns off.
2. Unplug all the cables from the power socket and wait for 60 seconds.
3. Plug all the cables of the Wireless Router and connect the Router to the power source.
4. Press Power button on the Router until all the lamps turn green.
1G. Check your Internet Speed
You can check the speed of the Internet connection of the Wireless Router using your Windows PC.
1. Open Google Chrome app using the search bar at the bottom-left part of your PC.
2. Open the official website of Speedtest, click on GO button, and analyze the results.
Based on the results displayed, you can either opt to:
- Change the subscription plan of the Internet Connection to a higher Internet Speed, or
- Connect the Roku device to another Internet Connection.
1H. Check Internet Connection Strength in Roku
If the strength of the Internet Connection in the Roku device is less, you may face the Disney Plus protected content error. To fix this issue of Disney Plus not working on Roku device, you can check the strength of the Internet Connection on the Roku device.
1. Open Home menu using the Home button on your Roku remote.
2. Select Settings.
3. Select Network.
4. Select About.
5. The details of the Internet Connection will be displayed in the Signal Strength section.
6. Select Check Connection option and select OK.
7. If there are two green check marks, the connection is good.
Also Read: How to Fix Roku History Channel Not Working
Note: Since smartphones don’t have the same Settings options, and they vary from manufacturer to manufacturer hence, ensure the correct settings before changing any. The said steps were performed on OnePlus Nord Android device.
1I. Check Subscription Package
The subscription plan of the Disney Plus service may have been inactive, and you may not be able to use the service on the Roku device. To fix the issue, check if the subscription plan of the Disney Plus service is expired or active.
1. Open Disney Plus app on your Android phone.
2. Tap on the profile icon at the top-left corner and tap on Account option.
3. Then, tap on the Subscription section and check the validity of the account.
If the account is expired, re-subscribe to the Disney Plus service. The following methods can be used to make minor alterations to the Disney Plus log-in and subscription on the Roku device.
1J. Re-login to Disney Plus Account
You can fix the issue of Disney Plus not working on Roku device by re-logging into your Disney Plus account.
Step I: Log Out of Disney Plus Channel
The first step is to log out of the Disney Plus channel on your Roku device by following the steps below.
1. Open Disney Plus Channel.
2. Select Settings option from the sidebar on the left side of the screen.
3. Select Account.
4. Select Log Out.
5. Press OK button on your Roku remote.
Step II: Re-Login to Disney Plus Channel
The next step is to Re-log into the Disney Plus channel on the Roku device using your account credentials.
1. Open the Disney Plus Channel.
2. Select Settings option from the sidebar on the left side of the screen.
3. Select Account.
4. Enter your sign-in credentials and select the Log In option.
1K. Re-Subscribe to Disney Plus
Another unknown method to fix the Disney Plus protected content error with the Disney Plus app is to renew or re-subscribe the subscription plan of the Disney Plus service.
Step I: Unsubscribe to Disney Plus
The first step in this method is to unsubscribe from the existing plan on the Disney Plus service using your Android phone.
1. Swipe up the screen and open Play Store app on your Android phone.
2. Tap Profile picture icon at the top-right corner of the home page.
3. Tap Payments and subscriptions tab in the list.
4. Tap Subscriptions tab.
5. Tap Disney Plus app and tap on Cancel subscription option.
Also Read: Fix Disney Plus Hotstar App Not Loading
Step II: Re-subscribe to Disney Plus
To fix the issue of Disney Plus not working on Roku device, you can use your Android phone to re-subscribe to the Disney Plus service.
1. Open Disney Plus app on your Android phone.
2. Tap on Profile icon at the top-left corner and tap on the ACCOUNT option.
3. Tap on SUBSCRIPTION section.
4. Enter the details of your payment method and tap on AGREE & SUBSCRIBE option to subscribe to Disney Plus app.
Using the methods given below, you can check if the issue with the Disney Plus service is due to server maintenance. If the servers are functional, the issue might be with the hardware devices streaming the Disney Plus content.
1L. Check Disney Plus Servers
Check if the Disney Plus servers are down or under maintenance. You can check the status of the servers using the link given here. If the server is functional, the issue might be elsewhere.
1M. Check Roku Servers
Another option to fix the issue is to check the status of the Roku servers. You can check the server status using the link given here on your default web browser.
Method 2: Clear Cache
If there are numerous cache files on the Disney Plus channel on your Roku device, you may face this issue. You can try clearing the cache data on the channel to fix this issue.
1. Press Home button 5 times on the Roku remote.
2. Press Up arrow 1 time and then press Rewind button 2 times.
3. Press Fast forward button 2 times to force a restart.
Also Read: Fix Roku Screen Mirroring Not Working on Windows 10
Method 3: Update Disney Plus Channel
An outdated version of the Disney Plus channel may be a cause for the issue of Disney Plus not working on Roku device. To fix this issue, you can update the channel on your Roku device.
1. Go to HOME menu and select Disney Plus channel.
2. Next, press * button on your Roku remote.
3. Select Check for updates option.
Method 4: Update Roku device
An outdated OS on the Roku device may cause issues in using the Disney Plus channel. You can update the Roku device to the latest build to fix the Disney Plus protected content error.
1. Open Home menu using the Home button on your Roku remote.
2. Select Settings option.
3. Select System.
4. Select System update option.
5. Select Check now option.
6. Wait till the update is downloaded and restart your Roku device.
Also Read: Fix Roku Error Code 018
Method 5: Reinstall Disney Plus Channel
Another option to fix the issue with the Disney Plus channel on the Roku device is to reinstall the channel on the device.
Step I: Uninstall Disney Plus Channel
As a first step, you have to uninstall the existing Disney Plus channel on the Roku device using the steps given below.
1. Go to HOME screen and select the Disney Plus app and press the OK button on your remote.
2. Next, press * button on your Roku remote.
3. Select Remove channel option in the list.
4. Select OK button and wait for some time.
5. Restart your Roku device.
Step II: Reinstall Disney Plus Channel
The next step is to reinstall or re-add the Disney Plus channel to your Roku device. This way all the glitches on the channel can be resolved at ease.
1. Go to Apps section on HOME menu.
2. Select Streaming channels option and press OK button.
3. Select Search Channels option and search for Disney Plus app.
4. Select Add Channel button to install the app.
5. Select Go to channel on Disney Plus to open the channel.
Method 6: Reset Roku to Factory Settings
To fix the issue of Disney Plus login page not working on Roku device, you can reset the Roku device to factory settings. You can use the link given here to reset the Roku device to the factory settings.
Also Read: How Many People Can Watch Disney Plus at Once?
Method 7: Contact Support Team
The last option to fix the issue is to contact the support team for assistance on the issue.
Option I: Disney Plus Contact Support Team
You can contact the Disney Plus Support and address the issue with them. Implement the methods advised by the team to fix the Disney Plus protected content error.
Option II: Roku Contact Support Team
Another option is to contact the Roku Support for assistance. Use the link to address the issue with the team and implement the methods advised by the team to fix the issue.
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The methods to fix the issue of Disney Plus not working on Roku device are discussed in the article. You can follow the steps in the article to fix the issue and please let us know your suggestions and queries on the same in the comments section below.
